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Governments are trying to take a more customer-focused approach, including being open and transparent. This gives people more opportunities to provide feedback. And once you get that feedback, you can truly listen and address those concerns, says Anne Petersen, director of experience design at 18F. Hear how to hone a customer-focused mindset on the latest episode of Projectified™. http://ow.ly/iGsk30qqPFH | Project Management Institute
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