Corporations that are dissatisfied with their progress at innovating, often set up measurement systems to assess the current status and guide future progress. While measurement can play a role in ...

We provide a brief review of the use of quality measures to assess supportive care in the medical oncology office. Specifically, we discuss the development and implementation of supportive care ...

Recent revelations that employees at U.S. Department of Veterans Affairs hospitals falsified performance data on patient-appointment wait times in order to receive larger bonuses have turned the ...

So, you spend a good portion of your working hours making measurements, but how do you explain measurements to non-engineers, especially young ones? Here’s something to try with a child. Get a ruler.

That means looking back – but at what? Counting activity is easy, but what does that tell us about actual impact? Did we really achieve what we set out to do? Do we even know what success looks like, ...

The recently released Nasdaq Corporate Solutions CCO Measurement study reveals some eye-popping data points, starting with the fact that 65% of respondents – remember these are communications leads, ...