If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

CMDB Systems are analogous to the so-called NOC War Room single pane of glass. And given that premise, here are a few ‘voices from the trenches’ taken from consulting and research. In my last column, ...

As the needs and demands of the IT organization changes, industry analysts argue that perhaps the organization should change. One instance in which this may be true is when planning, implementing and ...