This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

Loyalty—consistent customers who make repeat purchases—is a great thing to achieve. Every company is thrilled to win the steady revenue that loyal customers provide. But loyalty has its limits. It ...

Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Opinions expressed by Entrepreneur contributors are their own. I started my software company with one key client in mind: myself. My needs and pain points as a landlord managing my own investment ...

In the West Loop neighborhood of Chicago, Au Cheval often attracts a line up to three hours long. Considered one of America’s premier burger destinations, the restaurant slings up to 500 patties per ...

'It does appear that Google has aspirations to try to take market share from Microsoft in the productivity suite, and they can use HubSpot to bundle applications together for clients.' Your customer ...

Business owners aren’t wired to push customers away, but some customers cause more trouble than they’re worth. Here’s how to maximize the return of value in the aftermath of cutting ties with a toxic ...

Secrets? Okay, they’re not so much “secrets,” but I had to get your attention. These are common strategies that business owners, managers, and dedicated employees should implement in order to have ...

You may think it’s a simple matter of semantics, or maybe you’ve grown tired of hearing the debate over and over, but I think it’s important for any organization to revisit this issue regularly to ...