In addition to asking workers how they feel about and use AI in the workplace generally, we asked a series of questions specifically about workplace use of AI chatbots – such as ChatGPT, Gemini or ...

AI isn't best suited for workplace questions about difficult conversations or social activities, so turn to a close colleague ...

Specialized chatbots might make a difference for people with limited health-care access. Without more testing, we don't know ...

Artificial intelligence chatbots are shaking up the way we use the internet, altering the search-for-clicks bargain that has shaped the landscape of the web for decades. Companies are scrambling to ...

Anthropic released the underlying system prompts that control their Claude chatbot’s responses, showing how they are tuned to be engaging to humans with encouraging and judgment-free dialog that ...

Scott White still marvels at how quickly artificial intelligence has transformed from a novelty into a true work partner. Just over a year ago, the product lead for Claude AI at Anthropic watched as ...

Chatbots once symbolized digital transformation — those polite text boxes on corporate websites and service portals promised to make support smarter and cheaper. The addition of generative AI (genAI) ...